Delivery & Returns

Delivery

All of my products are currently made to order, and I'm very proud of the fact that my production methods mean the carbon footprint of importing, and the potential for overstock and waste have been entirely removed ❤️️ 

Planner delivery (worldwide) 

Please allow 7 working days for delivery of my made-to-order planners. 

Planners are shipped via courier and will require a signature upon delivery – so please arrange for someone to be in to receive it, or have it delivered to your workplace.

For deliveries outside the UK, please bear in mind some countries charge import or customs fees, so please be aware of your country's rules before placing your order. These fees aren't the responsibility of this shop.

Wallpaper delivery (UK only)

Please allow 2-4 weeks for delivery of my made-to-order wallpaper. 

Wallpaper is shipped via courier from the north of England, and will require a signature upon delivery – so please arrange for someone to be in to receive it, or have it delivered to your workplace.

Cushions delivery (UK only)

Please allow 5-7 working days for delivery of my made-to-order cushions. 

Cushions are shipped via Royal Mail's Tracked service from the south of England, and will require a signature upon delivery – so please arrange for someone to be in to receive your order, or have it delivered to your workplace.

How much is shipping? 📦

Any orders under £100 placed for delivery within United Kingdom 🇬🇧 Ireland 🇮🇪 or United States 🇺🇸 get standard shipping for just £2.

🆓 Orders over £100 are delivered for free.

Shipping rates for the rest of the world will be automatically calculated at checkout based on the weight of the items purchased.

However, if you're based outside of the UK, please get in touch with the items you wish to order and your delivery location, and I'll provide a shipping quotation direct from my delivery partners (with no markup), to organise your order offline.

How long will my order take? ⏱

Orders placed before 12 noon GMT/BST are processed the same working day. Orders placed after 12 noon are processed the next working day. 

Planners are then printed and delivered within 7 working days.

Wallpaper is then printed and delivered within 2-4 weeks.

Cushions are then created and delivered within 5-7 working days.

Christmas delivery 🎅🏻

Please bear in mind that orders placed around Christmas and New Year may take longer due to peak seasonal volumes for our production and shipping partners. 

International shipping 🌎

Planners are available for international delivery outside of the UK.

Wallpaper and cushions are currently only available in the UK.

However, if you're based outside of the UK, please get in touch with the items you wish to order and your delivery location, and I will provide a shipping quotation direct from my delivery partners (with no markup), to organise your order offline.

 

Returns

I do my absolute best to ensure my customers are satisfied with my products and service, however, due to my products being made to order, returns are only accepted if your order arrives damaged or faulty.

If your order doesn't reach you in the condition you feel it should, please do get in touch. I'd love for you to allow me to make things right. Simply drop me a line and attach images of the faults within your email, and I'll look after you.