FREE DELIVERY on UK & Ireland orders over £40
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FAQs

Delivery FAQs

How long does it take for my order to ship?

Our dispatch timings actually differ from product to product. Estimated dispatch times can be found within the Delivery & Returns tab on each product's page, but if you'd like an overall view of our dispatch times, they can be found within the Delivery & Returns page. 

Do you accept international orders outside of the UK & Ireland?

Why yes we do. The only difference is that we unfortunately can't offer free international shipping on orders over £50 at the moment. To find out more about our international delivery, check out our Delivery & Returns page.

Will my order require a signature upon delivery?

A selection of our products will indeed require a signature of receipt upon delivery, the table below should be able to clear up any grey areas;

Will require a signature Won't require a signature

Unframed prints

Wedding stationery

Greeting cards

Giftwrap  

If you're not sure that you're going to be available to sign, perhaps consider using a work address or somewhere where you know someone will be able to sign on your behalf. Otherwise the package may be returned to your local depot for collection – we'd advise that you also check your local depot's policy on how long they hold unsigned packages for, just to be sure.

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Customisation FAQs

How long does it take to receive customised orders?

We aim to dispatch our customised products within 5 working days from ordering. But please do bear in mind that during busy periods, this may be longer so if you need your order super-quick for a special occasion, get in touch with us first and we'll do our best to help. Following dispatch, our estimated delivery timings depend on where your order is being delivered to and what delivery option you select at checkout. Have a read through our Delivery & Returns page and see what is estimated for your location and delivery option.

How do I see what I'm getting before I get it?

We will send a PDF proof to the provided email address prior to printing – please be sure to double-check this PDF for errors as we can't be held responsible for any errors after approval. (Beady eyes, strong coffee and chocolate may be required for this process).

What if I change my mind?

After placing your customised order, we will email you to confirm the details of your order. Once you confirm the details are correct, your order is non-refundable. It's also important to note that upon final approval of your order we can't accept returns (even due to errors such as misspelt words). By approving your PDF proof, you accept responsibility for the design as it will be shown. If errors are discovered after this point, we are required to charge for a reprint. (This is why we suggest that your beady eyes are further complimented by strong coffee and/or chocolate; we need you on the ball for this bit).

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General FAQs

Do I have to have a PayPal account to buy something from your site?

No you don't need to have a PayPal account, but it might be quicker for you to shop if you do (you don't have to fill in your details every time you purchase y'see). If you don't have a PayPal account though, you can still purchase using Visa Debit/Credit or Mastercard, no problems.

Are you kind to the environment?

We always fight tooth and nail to try and be as environmentally friendly as possible. All paper stock used within our products is FSC certified, we ensure that we recycle any waste materials we no longer need, and any documents that can be kept as digital soft copies (rather than being printed) are done so as often as possible. 

Can we only contact you by email?

Email is the most efficient way to contact us due to our working patterns, either by using the contact form found on the right hand side of all of our About pages, or by emailing us at talktous@kerrylyons.com. But if you wish to chat to us over the phone then by all means give us a call on +44 (0)121 753 2411, office hours are 9am – 5pm GMT, Monday – Friday. If we're not able to take your call, you can leave us a message or drop us an email and we'll get back to you as soon as we can.